Exchanges, Returns and Refunds

According to the Decree Law No. 24/2014 of 14 February and amended by Law No. 47/2014 of 28 July, the customer is entitled to rescind the contract within a maximum of 14 calendar days after the date of receipt the order.

Exchanges/returns will be accepted only for products ordered until 14 days after the date of reception of the order, as described in the legislation governing this sector.

Products returned should be accompanied by the invoice, manuals, accessories and original packaging intact, any associated offerings, such as were sold and sent to the client. Otherwise the CHL reserves the right not to accept the return.

The period for exercising the right of withdrawal will expire 14 days from the day following the day on which the customer or a third party designated by him other than the carrier acquires the physical possession of the goods.

The contract termination can be requested by mail: geral@chlengenharia.com.

If you use this option, we will send you in 24 working hours on a durable medium (eg by email), an acknowledgment of receipt of the request for resolution.

In order for the withdrawal period is complied with, it is necessary that the intention of the resolution is sent to the CHL before the resolution deadline.

The customer must return the goods without undue delay and no later than fourteen (14) days from the day they informed the CHL the free termination of the contract, considering that it is satisfied if the customer returns the goods before the expiry of that period of fourteen (14) days.

Must return the goods properly packed with original packaging to the following address:

CHL-J2, Lda,

Rua Arq. Viana de lima Nº62A

5300-678 BRAGANÇA – PORTUGAL

Order return costs will always be fully borne by the customer, regardless of their type or size.

The refund will always be made through the payment method used initially, and will only be done after the verification by the CHL the product's compliance status as well as its packaging, manuals, accessories and seals.

A corresponding credit note will be issued to the value of return and it must be signed and stamped (only in case of a business customer) so that the amount is refunded to the customer.

No product returns will be accepted whose seal of guarantee / security is torn, cut or tampered with, or products whose supplies are used and their respective open container or other conditions that make it impossible to resale (from: printers, monitors, laptops, mobile phones, etc).

No Software returns will be accepted (in any electronic format) or have been purchased separately or belonging to a set of a particular product (eg. SD card for GPS maps) whose warranty seal is damaged / broken or original cellophane is not sealed.

If the product has an offer to return, it must also be returned in perfect condition and in their original packing and if this does not check the CHL will discount the value of the product to the amount to be returned to the customer.

Will not be accepted by the CHL discards of any products (damaged or collateral) that are sent to collection to our warehouse.

Will not be accepted by the CHL discards of any products ordered as or customized to the client.

We do not accept returns of toiletries and personal care (eg. Epilators, machine cut / dry hair, shaving, styling / hair straighteners, dental hygiene products, massagers and respective accessories), as well as commands, remote controls and radio controls for automation and others.

Will not be accepted by the CHL the return or exchange items after use. The customer will be liable for any diminished value of the property, if the manipulation performed to inspect the nature, the characteristics and functioning of this well exceeds the manipulation that is usually admitted in commercial establishment, in this case, given that the good does not qualify so that the termination of the contract can be completed and therefore the return or exchange is not accepted by the CHL.

In case of damaged product (or any missing accessory) occurred during the delivery of the order to the customer, the complaint should be communicated to the CHL, within 24h in order to activate the insurence. After this deadline will not be accepted complaints. If you check that the product packaging is open or in poor condition, you should refuse the package and indicate to the carrier transport the reason of it. If the customer accepts the bad shape package of the product, he always should mention on the dispatch note that the package arrives dameged, in case of omission, complains will not be acepted. 

Delivery of the goods

1- The CHL delivery the goods on the date or within the period specified and agreed with the consumer, unless otherwise agreed.

2- In the absence of date fixing for the supply of goods, the CHL must deliver the goods without undue delay and up to 30 days after the conclusion of the contract.

3- The delivery is when the consumer acquires physical possession or control of the well.

4- Not being fulfilled the obligation of delivery of the goods on the agreed date or within the period laid down in paragraph 2, the consumer has the right to ask the CHL delivery within the additional circumstances.

5- If the supplier of goods does not deliver it within the additional period, the consumer has the right to settle the contract.

6- The consumer has the right to immediately resolve the contract without need for indication of additional time pursuant to paragraph 4, if CHL did not deliver the goods on the agreed date or within the period laid down in paragraph 2 and one of the following cases occurs:

a) Under the agreement of purchase and sale, the CHL refuses to deliver the goods;

b) The deadline for delivery is essential in view of all the circumstances surrounding the conclusion of the contract; or

c) The consumer notify the CHL, before the conclusion of the contract, that the delivery within a given period or on a specific date is essential.

7- After the termination of the contract, the CHL returns the consumer the entire amount paid until 14 days after the resolution.

8- In the event of non-compliance of the provisions point, the consumer has the right to receive back twice the amount paid, without prejudice of compensation for damage of assets and equity.

9- The CHL proof of compliance with the obligations established in the present conditions.

Jurisdiction

In the event of a dispute, the courts of the region shall be competent, renouncing any other jurisdiction.

 Consumer Information In the event of a dispute, the consumer may use the NATIONAL CENTER FOR INFORMATION AND
ARBITRATION OF CONSUMER CONFLICTS, with a website at WWW.ARBITRAGEMDECONSUMO.ORG
and head office at Universidade Nova de Lisboa, Campus Campus 1099 - 032 Lisbon.